Seattle Technology Leadership Forum

For years, organizations have had to balance cutting costs with delivering a superior customer experience. With today’s AI innovations, it’s finally possible to have both. Join us as we unravel the secrets behind achieving CX automation through open platforms, AI-powered bots, and data-driven operations. From understanding the nuances of AI integration to harnessing its full potential, this event will equip you with the insights and strategies needed for your contact center to thrive in an AI-driven world.

Agenda:

Welcome & Arrivals

9:00 AM - 10:00 AM

10:00 AM - 10:30 AM EDT (45 Min)

Opening Keynote Panel: “The Importance of Implementation: Addressing Challenges & Shifting Strategies to Drive Tangible Change within Your Organization”

10:30 AM - 10:55 AM EDT (25 Min)

Keynote Presenter: 

Sponsored By:

11:00 AM - 11:30 AM EDT (30 Min)

Coffee Break & Networking

Please take this break to network with your peers and answer some polling questions.

11:35 AM - 11:55 AM EDT (20 Min)

Visionary Presenter: 

Sponsored By:

12:00 PM - 12:20 PM EDT (20 Min)

Disrupter Presenter: “Developing a Unified Data Management Architecture: Conquering Cloud with consistent Data Security, Privacy and Data Governance“

12:25 PM - 1:25 PM EDT (1 Hour)

Lunch & Networking

Lunch time! Please make your way to the buffet for food and networking.

1:30 AM - 1:50 PM EDT (30 Min)

Thought Leadership / Case Study Presenter: “Preparing CIOs for the Next Generation of Technologies”

1:55 PM - 2:15 PM EDT (20 Min)

Technical Demo / Visionary Presenter: “Driving IT Efficiency and Operations through RPA & Automation”

2:20 PM - 2:50 PM EDT (30 Minutes)

Break & Networking

Please take this 30 minute break to grab a snack, network with your peers, and answer some polling questions.

2:55 PM - 3:15 PM EDT (20 Min)

Senior Supporter: “The Modern Database for Enterprise Applications: Responsive, Scalable, & Flexible to Deliver an Exceptional User Experience”

3:20 PM - 3:40 PM EDT (20 Min)

Senior Supporter: “Workforce Management: Identifying Tools & Systems for Strengthening Long Term Hybrid Collaboration”

3:45 PM - 4:10 PM EDT (30 Min)

CISO & BISO Panel: "Reflecting on Lessons Learned and Advancing Cybersecurity Strategies for the Future"

4:15 PM - 4:35 PM EDT (20 Min)

Executive Presenter:

4:40 PM - 5:00 PM EDT (40 Min)

Closing Remarks

5:00 PM - 6:00 PM EDT (30 Min)

Networking Cocktails & Happy Ho